Ken Harwood

Review of Jim Norton Toyota

Curiosity pulled me in to check the trade-in value...

Curiosity pulled me in to check the trade-in value of my '08 Avalon Limited. Much to my surprise, the dealership was willing to offer me a little more than half of its '08 purchase price. That opened the door to seeing what it could cost to upgrade from my '08 to a brand new '12 model.

Salesman Thomas Hector asked me several questions and then quickly came up with a perfect new car for me. It had been sitting in inventory for too long and Jim Norton Toyota was willing to greatly minimize its profit margin to move it off their lot and into my garage. Throughout the visit, Thomas showed himself to be well informed, more than helpful without ever crossing over into "pushy," and quite efficient. He even insisted that I program his personal cell number into my phone so I could easily reach him quickly at any time with questions about my new car.

Then I went into Mike David's office to discuss financing and service plans. This is an area I usually find tedious and fraught with high pressure, but Mike smoothly discussed my various options, ably demonstrated how much money I could save in the long run with particular plans and his genuine warm personality made the process satisfying.

I already know from four years of experience that the service department will deliver in spades on every promise and expectation, so my new Avalon will, like its predecessor, still be in the best possible shape and maximum value when I'm ready for another trade-in in a few years.