I live in Villa mesa grande, and for months I have...

I live in Villa mesa grande, and for months I have been trying to reach out to WSR to deal with some very basic hoa complaints. Tenants upstairs smoke like chimneys, and its a non smoking property. Nobody shows up to the monthly hoa meetings and frankly it seems like nobody at WSR cares about us. I have a pregnant wife, and we have people smoking us out! I cant leave my windows open more than 5 minutes! I bought the condo because it was non-smoking, and yet wsr does nothing to address my problems! I call, leave angry messages at their headquarters, and I'm very close to going out of my own way to complain in person. WSR, you suck. Why don't you have the hoa board meetings? I've been trying to go for months, and nothing! Who runs our hoa???
Update: the property manager assigned to our HOA simply disappeared. We moved to another property manager, MOIST, and they are fantastic.