I have been a customer of this hotel for many year...

I have been a customer of this hotel for many years, but on my last stay I was extremely disappointed with the customer service. The hotel was unequipped to deal with the crowds on a holiday. I lost precious vacation time due to lengthy check in line. I had an issue and the front desk told me to wait until check out time to deal with it. The next day I talked with the front desk and they told me again to wait until checkout. When I checked out, the manager had no empathy and refused to offer any solution to my issue. I am surprised the hotel would put someone in a leadership position to deal with clients who treats them so poorly. If my business isn't valued, I may think twice about coming again.