claudia paez

Review of Black Hotel ****

Customer service extremely poor for a 4 star hotel...

Customer service extremely poor for a 4 star hotel, staff lacked enthusiasm and didn't even ackowledge us as we walked in reception.
Also, we had to move hotels to a futher away hotel for the first night as black hotel said they were fully booked...
When we eventually got a room in the hotel it was 2 beds pushed together, and there was no mini fridge?
Futhermore, the pool was closed during our stay which was never specified prior to the booking. The 'breakfast buffet' was utterly terrible, all the hot food was cold, even at the start. Would not recommend this hotel to anyone.