Pros: they have a great selection of dresses.

Pros: they have a great selection of dresses.

Cons:
- you don't get to browse the dresses, the consultant will bring you 4 and you are expected to choose from those. They rush you through the whole appointment.
- their customer service over the phone is the absolute worst, you wait on hold for 15 minutes just to have someone answer the phone and be rude.
- appointment times mean nothing to them, you are expected to be there on time to sign in then you will wait 30-45 minutes beyond your appointment time for them to call you back (for fittings)
- if you live out of the area, it is even more difficult. You need to return 3 times for fittings within 6 weeks of your wedding. After your final fitting, you aren't able to take your dress home for another week (so they can steam/clean the dress), so you are expected to make another trip down to pick up the dress. They convince you to drive instead of flying or taking a train due to the dress getting wrinkled.
-but the worst in my eyes is their pickup policy, they do not have parking and will not bring the dress out to you. You make an appointment time to pick up your dress, Then you are expected to park blocks away, pay for parking then go sign in, wait for your dress to be pulled then walk with your dress down the street to your car blocks away. The biggest suggestion I could make to them is to have the dresses ready at the front desk during their appointment pickup time and let someone pull in front of the store and run in to grab the dress.