Michelle Benson is the name of the woman our condo...

Michelle Benson is the name of the woman our condo community designated us to communicate with regarding parking permits. She and Total Property Management have been an absolute nightmare to deal with.
Between unreturned emails, miscommunication with the condo community's towing service, and various unclear instructions, we have been unable to resolve a parking permit issue for weeks upon weeks.
Michelle Benson and Total Property Management are the epitomy of the reason why HOAs and Property Management companies get such a bad reputation with homeowners. They treat their customers like second-rate citizens and have been nothing but unhelpful and uncommunicative.
My blood boils when I think that our hard-earned HOA dues go to this company and pay this person to provide our community with such terrible service.