Customers beware...we signed a contract for WOW to...

Customers beware...we signed a contract for WOW to install our new phone system in 4 weeks and it took 7; we were one phone short; install was postponed due to a "major piece of equipment" not being ready for the installers, and as nice as the installer was he left and had wrongly wired our front desk computer and we had to pay our IT people to come fix it - on our dime of course. It gets worse...we were left with NO instructions as how to forward the phones when we left work so the tech called remotely to have it done but we could not Unforward the phones this morning! We had no service 'til 10:30 a.m. We have called WOW all day and are told over and over "we'll be there shortly" well it's closing time and they're still not here. Only 1 of our 8 phones rings on the main number only with no roll-over to the other 4 lines and only 1 of our phones rings for our 2nd business. We are livid. We got dropped on our most important day of using the new system which is limping on half a leg. There is a long long distance between sales and service for sure. If you consider WOW phone service as a business think about having them sign a contract to avoid problems like we're having or their bill gets docked. I finally called our sales rep and she indicated that unless a "ticket" is made up nothing will happen...which she did...and evidently that's why nothing has happened all day long..."no ticket." Remember the "ticket." Our experience thus far with WOW service is that it's terrible. Think twice.