Ashley Gibb

Review of ServiceOne

Amazing poor customer service. The "repair or repl...

Amazing poor customer service. The "repair or replace" claim is false. Any repair you call about requires several weeks and at least two visits to your home: the initial visit to assess the problem, a few weeks pass while parts are ordered, and then another visit to your home to do the actual repair. The repairs they do are terrible. Each individual problem we have had required 4-5 service calls because it was never repaired right the first time. The replace claim is false because a "buy out" is offered when Service One no longer wants to service an appliance, and the amount offered for a "buy out" is well below the replacement cost of the appliance. We have given Service One multiple chances to address grievances, and the situation has not improved. Stay Away!

Quick Addendum: Spoke with customer service yesterday, and they lied to me about attempting to contact me. I reviewed phone records, and their claims of attempted contact were false. Remarkable that anyone will do business with them.