Dean Jones

Review of United Radio Service

I shipped in Two projectors for repair AFTER calli...

I shipped in Two projectors for repair AFTER calling and discussing the Make and Model and that they were both out of warranty/production. The person answering the phone said "yes, we will see if its possible to fix, send them in". The projectors were received and I got a very nice phone call saying as much and that they would be on the repair bench shortly. That was good, I had high hopes that they were in good hands. A few weeks later and a few phone calls later about the continuing status of repair I received a message and was told the projectors could not be fixed and they wanted to see what I wanted to do. So I called in after receiving the message. The lady that took my call looked up my repair number and asked if I wanted them to dispose of my projectors or charge me to have them shipped back to me. "Dispose of, I asked??" "Yes, they are not repairable and parts are no longer available as the projectors are out of production" was the statement I was told. I said we already knew that they were out of production and one of the projectors (it was working until it overheated) just needed a fan connection soldered back onto the mother board...did you even read the repair requests ? I then asked what parts are not available and was told they did not have that information. WHAT ?? They could not even tell me what parts were needed to repair them and could not find out from the technician that supposedly looked a the projectors?? All in all it was a complete waste of $60 each way for shipping and am now out $120 total. I am very disappointed to say the least and incredibly unhappy with United Radio and will NEVER hire them again to fix anything I need done. They are just untrustworthy of my hard earned money. There are MANY other places to ship electronics in for repair, do yourself a favor and try somewhere else.