When I recently started looking to purchase a new ...

When I recently started looking to purchase a new vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I came into the dealership knowing exactly what vehicle I wanted and the details I wanted on it and I did not want more or less. Matt took me on the test drive and didn t seem too overly terrified by my rookie SUV driving-nerves of steel. He and Pat then tried to locate a vehicle with the exact specs I wanted, but since no exact matches could be found within a reasonable distance, we then discussed placing a factory order. I did my due diligence and continued to talk to other dealers to make sure I was getting the best deal possible for the vehicle I wanted, but returned shortly after realizing that none of the other local dealers could beat Pat s offers for my new truck.

After being told I wanted to place the factory order, Pat immediately placed my order with GM. He was very helpful during the production phase when I was looking for order updates. The vehicle arrived earlier than expected and was exactly what I wanted. The whole ordering process was easy and pleasant. Pat and Matt did a great job completing the deal when we came to pick up our new Acadia. It was the smoothest vehicle purchase we have been through and the deals and prices we were initially promised were kept. They really seemed to be trying to give us the best possible deal they could and were looking out for our best interests and they used every route possible to save us money along the way.

The other staff members we dealt with at the dealership were also great. Misty was helpful understanding options we had and their service program and never made us feel pressured to buy anything. Tim handled our finance and made things very easy and gave suggestions to help us save a little more money.

This dealership has changed my attitude about buying a new car and I couldn t be happier with my choice of vehicle and dealership. I never felt pressured to buy more than I wanted or less than my ideal vehicle. When my perfect car couldn t be found, they didn t waste any time getting me what I wanted and kept all promises. I definitely recommend anyone looking for a new GMC, Buick, or Honda visit Joyce Koons. Other dealerships might offer better deals initially, but Joyce Koons is the dealership that is honest and gives you the best, stress-free deal from the beginning without all the annoying fine print, hassles, and haggling.