Jason Angelicchio

Review of Bicycle Garage Indy / Bgi Fitn...

Wow, I love this place! I was a diehard Performan...

Wow, I love this place! I was a diehard Performance Bicycle customer for the guys at the Castleton store always treated me with respect and went out of their way to assist me, being a novice cyclist and all. Now that the Performance store is gone, I needed a new place to take my bike and I had high standards coming in. I got a late start to riding this year (2020) due to my travels, the weather, and this COVID thing. During my second ride of the year, my rear derailleur hanger broke and when it did, it snapped and the derailleur landed in my rear wheel. Since all the bike shops are very busy due to the pandemic, I struggled getting my bike in to get fixed. I ended up taking my bike to another shop, other than BGI, for they said they'd squeeze me in. They did get me back on the road within two weeks, but they merely put on a new derailleur and that was it. They didn't address my rear wheel for it needed new spokes and it needed to be trued up. I had attempted to get in touch with BGI but it was at the time they were reopening so their availability was hit and miss. However, I received an email from Toby saying he'd call me to review what I needed and what they might be able to do to help. He went out of his way to assist me! After I received my bike back and noticed how untrue the rear wheel was, I needed to get my bike back in to get it properly fixed and back to riding condition. I sent Toby an email, asking for him to let me know when I might be able to get on the service list. I knew they were weeks, if not months out, but I at least wanted to get on the schedule. I then received a call from Mark and he went out of his way to get me worked into the schedule. Everyone was very nice and they went out of their way to not only listen to me, but to inform me what and how they will do the service. I actually received my bike back within 1 day! It is back in perfect riding shape! I have found my new home! I bought my current road bike and three bikes for my boys at Performance and now BGI will get all my future business! Being in the market for a second road bike, I am excited to work with BGI once inventory is replenished later this year. What a FANTASTIC experience I had here! BGI has a loyal new customer!