Luis Balle

Review of Crystal Springs Family Waterpa...

Hospitality has no existence in this facility. The...

Hospitality has no existence in this facility. The image of the appearance is phenomenal, clean neat the perfect settung for a family outing however, the underlying behaviors od the line level staff is strait out of a correctional facility! Firm direct and with no politenesss whatsoever! I was asked twice if i was wearing a bathing suit so improperly that i just was so disgusted in this young man's mannerisms (hello manager, where is the hospitality training?) There was safety training going on but being hospitable, well that got a zero for my return visit or a membership that they blast away every 20 minutes. I figured that its just one incident, well, guess again. In packing my things and going thru the gate back and forth, the same attendant asked me for a bracelet 9 times! HEY NOW THIS IS OVERBOARD SECURITY AT ITS WORST!
for myself being in the hospitality and tourism field for more than 23 years, my experience in crystal springs park was less than crystal friendly. My advise to the management is go to disney,doney park and six flags to see what hospitality catering to families with money to spend looks like in a water park.

Good luck.