I do understand very low ratings. I called today a...

I do understand very low ratings. I called today and having seen the comments I expected to hear music on hold for 3 hours and then have a sorcerer on the phone.
I waited less than 2 min by calling at 2 p.m. and I had a very pleasant and helpful person who guided and redirected me perfectly.
In short I wanted to let you know because we are always quick to put negative comments ...