This is a follow up as I was contacted directly by...

This is a follow up as I was contacted directly by an owner. He was lovely and kind and most accommodating. He recognized my name as a school volunteer and was willing to help make the order fulfilled. He explained the problem which was due to my later order but was willing to help find a solution. Again. A very kind man and very helpful. So I changed my rating with this update to my first post below. And the owner is handling the employees behavior.

I have never been treated so terribly by any business in my life. Laughed at. Ridiculed. Made fun of while I was trying to talk to someone about not receiving my child s yearbook. Will not fulfill the order I purchased. Wanting more money for a year book that clearly states it is included in the package but because the package was purchased after the photo date the yearbook has been omitted by the company.