We had an ACH debited out of our account to a wron...

We had an ACH debited out of our account to a wrong account. The error was ours and we own that. We reached out to Forte for assistance in getting our clients money back. After a Herculean effort to get through on the phone, and leaving two or three different requests for a call back we finally got a customer service representative to open a case. We had to agree to a $55 charge to try to get our funds back and immediately granted permission for the debit to our account. Weeks passed. I then contacted the customer service representative for an update and was told that I had not given permission for the $55 debit to start the process. I re-approved the request for the charge. Forte charged us $55, then within days said they couldn't help us; that we'd have to go outside of the ACH network to get our funds back. Another daunting roadblock as we're not sure where the money went. I'd would bet Forte knows the destination of our funds but they haven't shared this information with us. This company is very quick to pull tenant's money out of our account when there are non-sufficient funds; or if there is a key stroke error on the consumer's end. These rules are fine, as these are rules we agreed to abide by when we engaged Forte. However,t when a client of Forte needs help, they don't seem to care or to put much effort into a satisfactory resolution. We are exploring other companies to handle our ACH solutions.