Had Dynasty come out to give us an estimate for a ...

Had Dynasty come out to give us an estimate for a complete roof replacement. The gentleman who came out was very nice, took pictures of our damaged roof and assured us that with the amount of damage there was, our insurance would cover it. We filled out all the paperwork, had the man who came out file the claim for us and we were happy with the visit. He told us to call them when the insurance adjuster contacted us to make the appointment so that he could come out at the same time and show the adjuster all the damage and dispute anything the adjuster might try to deny. We even sent him to our next door neighbor because they were having similar issues with their roof. We're happy, our neighbors are happy, and everything seems great, right? No. Fast forward to me setting up the appointment with the adjuster and calling Dynasty to get the gentleman who originally came out and took the pictures to come out and go over the damage with the adjuster. It turns out that the original guy who came out was just a salesman, and they were sending a project manager out to walk with the adjuster. The project manager came out, met with the adjuster, did not go over the damages that were discovered by the salesman with him, and took no pictures of any of the damages. After about 15-30 minutes, they were both ready to leave. The project manager told us we should hear something within 7-10 business days from the adjuster, but if we didn't, to call him. Sure, no problem. A few days later, my wife and I found a new leak coming into the house, and called the project manager so that he could add that to the claim. He came out and had me email him the pictures of the water coming into the house. He told us he would submit that with everything else. Fast forward another week. We haven't heard anything from anyone, so my wife calls our insurance company. Keep in mind this is now about 20 days after our initial visit from Dynasty. Our insurance company tells us that the claim was filed the day after the initial visit, but Dynasty had submitted no proof of any damages. All those pictures they took, and the ones I took and emailed them, were NEVER SENT to the insurance company. Naturally, we call the project manager. He answers by saying "oh I guess you're calling because you found out your claim was denied by the insurance company". No, actually we weren't. We wanted to know why he hadn't done his job by sending the proof of damage in the pictures, but at this point, we took his response as a sign that we shouldn't use Dynasty. Come to find out, the claim was denied because of lack of proof of damage and a ridiculously high estimate of $23,000 for a full roof replacement. For reference, EVERY other roofing company who has given us an estimate has been between $8500 and $9300 for a full replacement. They literally tried to rip off my insurance company and pocket the extra money. Here's the real kicker: DYNASTY DID THE EXACT SAME THING TO MY NEIGHBOR THAT WE REFERRED TO THEM. Literally the same thing. Didn't send proof of damage in pictures and asked for a ridiculously high amount of money in the estimate. In short, Dynasty is a dishonest, swindling company that is not interested in helping people fix their houses and only want to get their hands on as much money as they can. Truly despicable.