Lol....we booked a room with a balcony and we talk...

Lol....we booked a room with a balcony and we talked with the staff about getting a room with a mountain view because my girl is a photographer...we get to our room and it had no balcony or view....i complained and the said i never had the conversation with them called me a lier and manager was reluctant to give me her names black girl dreds...said her name wasjasmyn....avoid!