Firstly, I have to say this review is not a reflec...

Firstly, I have to say this review is not a reflection on the resort, it is purely on the way my cancellation has been handled.
I was given a call to let me know that due to back burning in the area, they were not accepting any new arrivals. I completely accept and acknowledge that safety is a priority and the correct decision was made. However, the way it was handled by a "ultra luxury 5 star resort" was, and continues to be, pretty poor.
I was first given a call that they were not accepting guests 24 hours before check in. This posed an issue because we had already driven halfway from Melbourne. After several emails, text messages and phone calls asking for assistance to sort out alternative accommodation we were fobbed off and forced to scramble booking 3 nights elsewhere.
I have been trying for several days to contact them via email to discuss either a refund or dates to re-book, however, nobody has got back to me. Still waiting to hear.......