Linda King

Review of Jim Norton Toyota

Well first of all we had a bad experience with the...

Well first of all we had a bad experience with the price of a truck we bought. I complained how we were done and Sales manager did make it good. However I am happy with the truck and love it, but when we went through financing part we were told what a good deal we were getting on a warranty for the truck. He kept supposedly lowering the price! We wanted a four year loan but with warranty to get the monthly payment where we wanted had to go that extra year. Only catch we didn't like, we would be paying for five years and warranty was for two??!! Didn't like that. So my husband shopped around on internet we both called a couple of places and read reviews, found one that was $1900. for 5 years or 100,000 miles, which ever came first. It took us two or three days to finally get in touch with the finance guy, left message after message we wanted to cancel the warranty. Finally heard back, but he said it was to late to change the financing to four years. We came and signed the papers. Took 6 weeks for them to credit our loan for $3184. lots of difference from $1900. and longer coverage!! Ok so today I go to Bank Of America to redo the loan for four years, because I don't want to pay the extra interest. She told me he lied to us that they had 14 days they could have resubmitted the loan papers!! Also that now that its past the 14 day period we would have to go through the whole thing again and they can't guarantee we can get same interest rate. She couldn't tell me much of anything, what the difference in interest would be to just pay it out with regular payments, she couldn't tell me it would pay off early which makes no sense!! I left mad, wasted trip and I'm now looking for someone else that has answers. Bottom line, Jim Norton got me in this, this is my second purchase from them, my son has bought a new Malibu from you, My sister in law bought a new toyota pickup from you. Now you think any of us will come back?? I don't like being lied to, and we were. The only reason why you get two stars is because of the manager in used car sales and the salesman JC was nice, nothing was really his fault even the first misunderstanding about the price of the truck. It just cost us a extra trip out there and we don't live close.