I've had soo many issues with this company. First,...

I've had soo many issues with this company. First, they will lure you with some inexpensive "promotion" and then raise your cost up ridiculously for lousy service. If you for some chance have technical issues, you will have to wait 3-4 days for an appointment for a technician to fix the issues. In those 3-4 days they will harass you to confirm their appointment 2-3 times a day, then day of they will call 15 min before your scheduled time to confirm again and tell you they are on their way, BUT don't leave your phone, because once they get to your place, they will call AGAIN and if you don't answer, they will leave in a second. Making you reschedule and wait for another time that is convenient to you. Very, very frustrating with this company in all ways. Do yourself a favor, if you can get any other service (which I can't) get it. Time Warner in Louisville is the absolute worse.