Been using a facility for a couple years now in Ne...

Been using a facility for a couple years now in Newtown Square, Pa. No complaints on the facility. But I do have issue with how they communicate. I've actually e-mailed with them about this to provide constructive feedback and was basically told to deal with it. My observation was around payment reminders. They send out e-mail payment reminders after the due date. I simply asked, why can't you send out reminders before the due date? If you want to hit people up after the due date, that's cool, but lets call that a late notice.

As a customer, both would be helpful to me. I was told that customers said they would not like that. Hmmm. I know it would help me, because sometime life happens and I'm late. It truly pisses me off when I get an e-mail that essentially says, here is reminder to pay your rent... it was due to days ago. Thanks for reminding me you will charge me $20 for the privileged of paying 2 days late. Come on Metro Self Storage, you can do better.