I called customer service 3 and a 1/2 weeks ago fo...

I called customer service 3 and a 1/2 weeks ago for a problem that happened in their berlin n.j shop .. Case number 623496. I was told that it was being investigated and someone will call me back. I called 2 times during that 3 and a 1/2 weeks waiting for an update and still nobody has called me back. I guess I should just turn to social media or Channel 10 news Investigator so no body else becomes a victim. The funny thing is I have video tape of the incident