The customer service from the staff working the fl...

The customer service from the staff working the floor is mostly OK (there are a couple of sales couple people that don t seem to care and a couple that really do care and are do an awesome job). The customer service from ownership/management has cost them not only my business, but the business of the photography club I'm in. Backstory: In December of 2017 I purchased a second-hand Canon 5D with two batteries at a reasonable price for having the mirror-fix already completed. I wanted the older camera for fun shooting. I took the camera home and quickly found out that one of the batteries was wouldn't hold a charge at all (charged in a matter of minutes on the charger, but discharged in just a few shots on the camera). I took the camera back (within 24 hours) to speak with them about it. The other 5D cameras they had did not have the mirror fix, so I opted to return the camera and defective battery. Just over a month later, I saw that they had a 5D listed online in their system, so I went and purchased it (with two good batteries) to replace the one I returned with the defective battery. That camera has joined the rest of my gear that I use (e.i.: I kept it and use it). At the same time, one of their sales people talked me in to the Olympus micro four thirds system to replace my APS-C camera that I travel with. They had a used OMD EM-1 body, so I purchased it and a lens. I went home to start learning the system. After using it a bit, I found out that the back wheel of that body did not always register whenever you rotated it (sometimes it worked fine, sometimes it took 3 or 4 turns to get it to register the rotation). I took the body back to their shop to ask if it was an actual issue, or if it was simply that I just didn't know the camera body. The woman who helped me was very pleasant and confirmed that the camera was, in fact, defective and the wheel should not be doing that. I initiated a return on the defective camera since their sales person confirmed it didn't work as it should. The only other used EM-1 body they had was more expensive and I wasn't prepared to pay the difference. The next day I sold one of my Canon lenses to make up the difference in the cost of the two used bodies and to purchase an additional lens. I was standing AT THE REGISTER, CREDIT CARD IN HAND to complete the purchase of an OMD EM-1 body and another lens when Jim came out of the back and told me, quote, "I've tracked you and you're no longer allowed to return anything you purchase. Just so we're on the same page, your purchases are final". Keep in mind, I returned two bad items and REPURCHASED working versions of BOTH. In addition, they have a POSTED POLICY that any used equipment, defective or not, has a 24 hour return window. I tried to explain to him that the camera I returned the previous day was defective according to one of his sales people and that I was currently repurchasing a working model of the SAME camera (at a higher price), and he simply snapped "The policy stands". I cancelled the transaction and happily purchased the camera (and another two additional lenses) from their competitor. It's simply a matter of principle that you don t get on to customers for returning an item that doesn t function as it should and that was returned in accordance to their posted policy. I ve spent big $$$$ on camera equipment, including from them, and I didn t know that asking for two additional purchases to work as expected was asking too much.