Katherine Damm

Review of Patient Innovation Center, Get...

I've been trying to reach someone at Innovative Ex...

I've been trying to reach someone at Innovative Express Care about a billing question for a couple weeks now. The phone always goes to an answering machine, and I have no idea how to get someone to call me back. I've left voicemail messages at the regular number and the billing number, and I've sent a secure message through the portal (which advertises a reply in two days - unfortunately not the case). No one has returned my call or my messages. I'm not sure what to do except recommend that people avoid this provider for the time being. They have good reviews, but they do not seem to be able to handle their present patient volume.