Trisha Lerato Mpofu

Review of Dolphin Suites Hotel

The worst hotel experience I have ever had. From t...

The worst hotel experience I have ever had. From trying to use a different price upon check-in, being shown to a room that was not ready(no bedding yet) and trash from previous guests not emptied, doubtful if it was actually fully cleaned at all. No complimentary water/toiletries in the room as advertised, had to ask for toiletries, ordered water for the room and were expected to pay. Weak WiFi and the cherry on top-no hot water at all and the water pressure so low no water comes from the overhead shower, just a drizzle from the tap under it. And all in all customer service is lacking as we are just expected to stay, no viable alternatives have been offered, or any kind of discount. Do not recommend. Very frustrating and highly unpleasant experience. Actual rating: 0 stars.