Melanie Lewis

Review of Casas adobes post acute rehab ...

STRONG CAUTION AGAINST SUPPORTING THIS FACILITY! ...

STRONG CAUTION AGAINST SUPPORTING THIS FACILITY! Although there may have been a few positive highlights, the majority of the experience that my family had with Casas Adobes Post Acute Rehabilitation (Skilled Nursing Facility) was absolutely AWFUL! To be clear, my mother was discharged from the hospital to this facility during COVID, therefore I understand the need for no visitors. However, with that being the case, one would think that the communication between the staff and the patient s families would be of the utmost priority, which it most certainly was NOT. Especially considering the fact that the patient has communication issues due to previous strokes and has a diagnosis of mild cognitive impairment that makes it even more important to COMMUNICATE WITH THE FAMILY! In addition to the communication being a major issue, my 90 lb. mother fell THREE TIMES while in the care of this facility even though she was marked as a fall risk in the hospital. I still do not understand how that can happen! Furthermore, she lost her partial one-tooth denture during the first week of her stay. After trying to figure out what happened or how they could replace it, I was basically told that there was nothing they could do. Coupled with the utter lack of communication, the processes of rehabilitation, therapy, discharge, and transfer to an assisted living facility were not broken down or explained to our family at all. We were consistently given the runaround, calls and emails were not returned, and the process was made a lot more stressful than I believe it needed to be. In addition, one family member needed to provide documentation to his employer in order for his leave time to be approved for helping to handle my mother s affairs. The staff at Casas Adobes led us to believe that it would be no problem to have that filled out; yet after having the paperwork for TWO WEEKS, it was returned to us incomplete, causing our family member to be penalized. If I have learned anything while advocating for my mother, it is that I wish there had been more reviews like this when I was researching facilities for her. My family and I chose Casas Adobes from the short list of rehab centers the hospital provided us with, because it seemed as though they would be able to meet my mother s needs and the public generally had positive experiences to report. After digging a little deeper, I can see that many positive reviews for this facility are over 3 years old. Clearly the quality has gone downhill! Following my first-hand experience at this facility, I must say that I would not recommend that anyone send his or her loved ones here. There are a few great workers here (mainly the two ladies at the front desk who had to put up with my incessant calling to try to get my questions answered), but the competence of the facility as a whole was completely unacceptable. I would not wish this added stress upon anyone, especially during a time when most people navigating this territory are already struggling to deal with the illness of a family member or loved one. I would strongly advise that you research other skilled nursing facilities!