In early January I submitted my companies 2020 con...

In early January I submitted my companies 2020 continuing education provider application, and it is not till now that it is finally getting resolved. After submitting the application in early January, I started to follow up just to make sure the application was received. It took three attempts just to get a response from anyone at NASM, and the response was that they did not receive the application and that I could fill out a renewal application, which is smaller document that doesn t require any attachments. After submitting the renewal application, the business is required to wait till NASM responds and is ready to process the payment. This process usually takes a week if not more..

On February 28th I called in to get my payment processed and spoke with a representative where I detailed how frustrating it was that after 4 emails, I finally heard back from NASM, and all I wanted was a confirmation to ensure the application was received. There's also the fact that I was sent the full provider application in late 2019 and not the renewal application... As I told the representative, in previous years and when I worked for other education companies I would call/email the person in charge of the continuing education provider program and it was completed with ease. I asked representative if he could request a discount because of this inconvenience and he mentioned that he went over to the provider team to ask. After holding for a period of time, the representative returned and mentioned that a discount had been approved but the amount was unknown. He mentioned he would contact me once the discount was updated and apologized for the issue. A couple weeks had passed, and I had already followed up with the NASM representative 2 times to see if the discount had been applied. Since I didn't get a response, I decided to call in again.

Upon calling in I spoke with a new representative that after doing a little digging found that the first representative never contacted the continuing education providership team. As I told 2nd representative, my organization is getting emails from students wondering about the providership. Having done this process and been the contact point for other companies, I can say that this is a process that can be accomplished with communication and often done within a couple days. For a company to market themselves as the best and to have these types of faults is frustrating for the growth of the fitness industry.