Jacqueline Coopey

Review of Sofitel T5

On this occasion our experience was not what we wo...

On this occasion our experience was not what we would have expected. When we arrived there were not porters to meet us and we had a lot of luggage. Our driver and my husband started to place the cases on a trolly to be confronted by a very rude female member of staff who stated we could not do that and only a porter could put our luggage there. My husband said if a porter had been there he would gladly have let him. She then gave my husband more rudeness and was most unhelpful. What a shame this was the first contact of the hotel on this occasion.