S morton

Review of Sonesta Resorts - St. Maarten

Fortunately, we are not forced into staying at son...

Fortunately, we are not forced into staying at sonesta maho beach resort. We booked through Expedia a month or so ago for a March stay and felt comfortable as the recent ratings looked acceptable. I m thankful my wife kept track of the recent reviews coming from guests at this resort. It is clear from reading those reviews that a very high percentage are ill with stomach virus, the staff has clearly been affected by this nightmare, and the food service is seriously lacking. Expedia repeatedly got this number not in service when attempting to contact sonesta several times to request a cancellation waiver, and we finally figured out we had to call from our cell phones with the Expedia rep bridged on. After attempting multiple times and finally getting a manager on the phone, we were told that the trip was non-refundable and sonesta refuses to acknowledge their current issues. After spending multiple hours on the phone with Expedia tier 3 Corp customer service, we were able to get a refund minus the cost of one day. The $334 spent just to avoid potentially getting violently ill on an expensive 4 night vacation may be the best $334 I ve ever spent. This resort should stop copy/pasting the same tired responses and start addressing their issues. Treat your customers with some respect, get your virus under control, and quit ripping people off. Expedia was more than helpful in getting our issue resolved once going up the management chain while expressing your concerns. Looking forward to our new booking at a location with good recent reviews and more importantly, no norovirus