Loren arrived right on time as advised by company....

Loren arrived right on time as advised by company. He proceeded to perform the system checks and change the filter in the attic unit. He then went to the the outside unit and performed the required checks there. After the checks were completed, he returned to the house and explained the need for some repairs that I approved. He then did the repairs very quickly. I am a retired field service engineer and I definitely appreciate detailed explanations.
Loren is very proud of his work, as he should be, and is also very proud of his employer.
This service is the type that I appreciate.