Farid Dharamsi

Review of Lone Star Valet

I valeted my car with Lone Star last week at the S...

I valeted my car with Lone Star last week at the Star in Frisco and had a horrible experience. I paid extra to have my car parked out front and everything! Despite this, after I brought my car home and noticed damage to the very pricey carbon fiber front splitter that was clearly caused by them, they are refusing to take care of this since their investigation didn t reveal any convincing evidence that the high school student who parked my car was the one who inflicted the damage. Mind you, this is after I spoke to the attendant in charge who also seemed convinced that the damage was caused by the other attendant, who wasn t there when I took my car back. What kind of policy is this? Being a small business owner myself, I know that sometimes you just accept what your patron is telling you and take responsibility even when there may be an inkling of doubt. I feel like that s what s called being a compassionate human being. It s surprising to me that such a large business and organization can t afford to offer the same level of customer service as we do in our business. Thankfully I wasn t driving a Ferrari or Lamborghini! I couldn t imagine how much more expensive the damage would be that I would have been stuck paying for myself.

Overall, my conclusion is never to valet your car with Lone Star. If you do, ensure that you inspect your car before you get there, when your car is returned to you before you leave the lot, and have some sort of valet-enabled video recorder (which I will always use now). I know this sounds pretty impractical (and it kind of is). Even with more substantial evidence though, I bet they d still attempt to get out taking responsibility.

This has been an extremely disappointing and frustrating experience. They are a heartless organization and should not be trusted with your valuables.

Anyone have any thoughts on whether I should pursue legal action for damage to my vehicle that is just shy of $2500?