Andrew Sales

Review of West Tennessee Healthcare LIFT...

I moved to Jackson in August of 2014. I became a m...

I moved to Jackson in August of 2014. I became a member of The Lift at that time and even though the facility is nice, it's only as good as the customer service they provide. The staff in general is decent, but as far as trainers are concerned, they have alot to be desired. In my time as a member, I have observed of a number of occasions where members who clearly are new to the life style of fitness stumble around looking lost while trainers do nothing. Most of the trainers stand around leaning on equipment or the center column of the weight area. I have yet to see a trainer approach an inexperienced fitness member and offer assistance in the proper way to train using weights or cable machine. Blatantly wrong form being used that could easily result in injury to that person, yet the trainers stand around and socialize among each other while looking right at the member. I have watched inexperienced members looking at the machines wondering how it works while the trainers standby offering no assistance. These trainers are supposed to have degrees and be certified professional in fitness ( I guess its more about looking cool than helping people).... c and clearly they didn't teach them customer service when they were hired. Tonight while working out, Chelsea (one of the trainers) who decided to hold her group fitness class in the free weight area of the gym ( 4 people). When I went over to use one of the benches, I asked first, and her response was nothing..... she simply pulled the bench back and out of the way as if I was interrupting her class that shouldn't have been staged there in the first place and gave an "eat Sh#! " look .No smile, no response, just a look of go "F" yourself. While I applaud the four members in their pursuit of a healthier lifestyle,group sessions should be done in more remote areas or less bust times of the day.Just because they may be paying a trainer doesn't make them a more valuable member than me. Lauren isn't much better. Most of them walk around like a bunch of pre-madonnas. Page is about the only trainer who is pleasant and always says hello to members. Anyways, that sums it up and by the way LIFT trainers, ANYONE can go online and get a fitness certification for $200.00. That doesn't make you a good or qualified fitness trainer.... your their to do a job and part of that job is customer service ALSO. Is it worth the membership dues ?? Not even close. I live near by and it's free, but there is no way in hell I would continuing paying for it once the year expires. Professionalism and customer service rolls done from the top of the organization. While the individual should take responsibility for his or her actions, it ultimately falls on the failure to lead by the director and managers of the LIFT facility. CUSTOMER SERVICE IS WHAT BUILDS AND SUSTAINS A SUCCESSFUL BUSINESS IN A COMMUNITY.