Rebecca Swift

Review of Johnson Furniture and Applianc...

Okay, get ready, this will be lengthy. My husband...

Okay, get ready, this will be lengthy. My husband and I bought a large sectional from Johnson Furniture during Spring Break of last year (2017). The sectional is massive and and has three pieces, a couch piece, love seat, and chaise, that can come apart or be hinged together. It's so comfortable that we have fallen asleep and woken up in the morning in disbelief that we slept on the couch all night. In January of this year, however, we found a huge split in the frame of the couch. The couch piece had a sag and it was not something we could easily fix. We do not have children and our dog is not allowed on the couch. We have a 5-year warranty with Guardsman so we went through the hoops of submitting a claim with them. Three weeks later our claim was denied because the damage "was not in our protection plan." I was really discourage and had no idea what to do, so we went into Johnson Furniture and see if there was a manufacturer warranty we could try since it was still under a year old! Mr. Randy Johnson greeted us, we explained the situation, and he immediately said he would take care of it, especially since it said in our brochure that damage to the frame is covered. We sent him the information and pictures we sent Guardsman and a week later I got a call from Mr. Johnson that Gaurdsman will be replacing the entire broken couch piece. A couple of weeks later, our couch is complete again! Thank you so much to Randy and Johnson Furniture. They have a huge selection of very nice furniture and if you ever have a problem, they take care of you very well!