Nicole Piekarski

Review of Inn and Spa at Loretto

Great location to the plaza. Disappointed with the...

Great location to the plaza. Disappointed with the room. Seems old and tired. Needs new paint, carpet and bathrooms. For the price, wasn't impressed. Tub did not drain during a shower so you're stuck in standing water. Had another guest keep smoking cigarettes on the patio even though hotel is supposed to be no smoking.

Checked twice with the front desk about combining my two separate one night reservations for for same style room into one. Still had housekeeping try to just walk in and say they had no info we were there another night. Thank goodness we were in the room at the time and not out to lunch. Had to speak to front desk a third time and one of the girls I spoke with the day before stood there silently while I was told the information was not passed on from the previous day. Had to have our room cards reset but we were able to stay in the same room and not have to switch and move.

Spa is a bit pricey compared to others I have been to. Did not book a massage since it was more that double what I usually pay for resort massages. Our previous stay at another hotel proved to be much more enjoyable. Not sure I would return to this hotel.