One star for on-time delivery and another star for...

One star for on-time delivery and another star for ensuring that the package was intact. Unfortunately, other stars would not be justified. The messenger rang the bell and simply parked the package in front of the door without a personal handover. Since it was a large parcel, it would have been more customer-friendly to hand over the parcel personally and - as is common with other service providers - to bring it to the front door. Not all people are able to carry large packages up stairs - so some things are also delivered.

Unfortunately, this is not an isolated case at DPD. Parcels - of all sizes - have often just been put on the doorstep without waiting to see if someone is home.

As soon as the messenger has "briskly left the dust", you will receive an email informing you that the package has been successfully delivered. To whom??? What is new to me is that house doors are considered a "safe place to park" or even a "neighbor" or "natural person" ...

Of course, I am aware that the parcel carriers are under enormous time pressure. It's just a shame that this is also at the expense of the customers ... Perhaps the concept should be worked on, as competing service providers can offer better service ...