Debbie Kamer

Review of Faithful Companion Pet Cremati...

This is the email I sent to Faithful Companion aft...

This is the email I sent to Faithful Companion after using their services:
I wanted to email your company regarding my experience with Faithful Companion Services. We were given your information from My Pets Vet Group for cremation for our precious Bailey who passed Monday 5/21. I was very disappointed when I called your office and spoke with Doug who never said anything regarding our loss and mainly wanted my credit card information. He didn t give me any information or options and I had to ask him questions about the urn and personalized name plate. He said someone would call me after the cremation to set up time for bringing her home. Another person called me who set up the time (can t recall his name) and I think he said sorry sometime during the call but again there was no expression of care or concern about what we were going through. It was all very cold and uncaring. The person that came to our home was the only person who said that he was sorry for our loss and that was the only expression of sympathy that we had with your company.

Our loss was very sudden and we were in total shock. I was surprised at the lack of compassion from a company whose brochure reads Whatever your needs may be, our experienced and compassionate staff will help you through this difficult time. I have lost 5 other pets and 4 of them were cremated in Columbus at Schoedinger Funeral Home. I received such a sense of compassion and concern each time with their company and they treated me the same way they would if I had lost a person.

I hope my email will encourage you to do some quality assurance regarding your staff. During a very difficult time for us your company actually made it worse. How do I even know if these are really Bailey s ashes if this is how you treat the person that is paying you for a service? Also, the costs were a lot more than I have ever paid in the past.