Nancy Michlin

Review of HG SPLY CO

I live in Fort Worth and have very much enjoyed HG...

I live in Fort Worth and have very much enjoyed HG Sply Co. So much so, when I planned a family dinner in Dallas, I booked us a table at the Dallas HG. There was a miscommunication on the reservation when I received the confirmation call on the day of the gathering. About a half hour later, Eric, one of the managers, called me to apologize about the issue. To show how much they wanted to make sure our experience was perfect, he said he'd send over an appetizer and a toast for the table. I was very impressed with Eric's follow up call.

When I arrived, Eric was at the door to warmly greet me. A lovely way to begin the evening. When our waitress came over, she immediately recognized me from when she waited on me once in Fort Worth, over two months ago! I was impressed with Andy's recall. It's always a nice to be remembered! Andy was a top notch server throughout the evening!

Eric went above and beyond. He didn't just send an appetizer to our table, he sent over three! After a dinner filled with delicious food, Andy was ready to bring over drinks compliments of Eric. When asked how many, I let her know that two people at the table did not drink. Andy hit it out of the park when she included them by bringing yummy virgin cocktails!

Their response to a minor miscommunication WOWed me! The evening was way beyond expectation! Their food is healthy and delicious! The attention to detail and customer service is over the top!