I am currently a hotel and I am involved in it and...

I am currently a hotel and I am involved in it and I can not change it because I am dealing with a tourist company, Madri How is the hotel classified as four stars, the toilet is very narrow and leaking, there is no shower and the smells everywhere, the bed is uncomfortable and everything is dirty, and the breakfast is very limited. Well known and pay extra and do not live in the hotel