The worst service I ve ever had at a upscale res...

The worst service I ve ever had at a upscale restaurant (this appears to be about the nicest restaurant in this town).
The teenage hostess is rude, had no idea when or if a table would be available. We were told 15 min, then when we came back she said I have no idea what is going on . A gentleman who had reservations was told he had to wait 20 min even with a reservation. So we left, and I called to try to make a reservation for later in the evening since the hostess was so clueless. Of course she answers the phone and is just as rude as she was in person. When I asked to speak to the restaurant manager she put me on hold, then told me she wasn t available because she was in the middle of dinner ...at 6:00 when your restaurant is packed, you re eating dinner?? I m not sure how things are done in this quaint little town but typically the nicer the restaurant, the better the service. Not the case here. I would spend some serious time teaching your staff how to be respectful and value customers, and hire someone with a little more class to be your first impression.

***Changing my rating because the management does seem to care. Still have yet to eat here, hopefully we will be back some day to experience what they are known for. And I would love to reach out to you directly on the phone, but my previous attempt with Olivia did not allow me to speak to management.