e bowers

Review of Harrogate Theater

POOR WEBSITE! POOR ASSISTANCE...

POOR WEBSITE! POOR ASSISTANCE...

Spent 1 and a half hours trying to get on the site to buy tickets. After being told by 2 of their staff that "everyone is in the same position and unable to get on the site". Constantly refreshing between 9:30 and 11am, 11am it finally works again... but to then be greeted with the message all tickets have been sold.
I then complain and am told all tickets were sold at 10:30... how is this possible if the site was "down for maintenance" at this point!
Not happy at all, and they haven't tried to help me at all.
You have my email address on your emailing should you wish to try and resolve this issue with me.