Mary Chaharbakhshi

Review of Empire Today, LLC

Horrible customer service. They overcharged my car...

Horrible customer service. They overcharged my card for the full price of the carpet, not the discounted price they told me it would be. It's taken a week to get them to confirm that I'll be getting a refund. I scheduled my installation 1 week ahead of time and asked them to have a 9am installation time since I just started a new job and can't take time off from work. My parents were able to be at my condo in the city, they live in the suburbs about 15 miles away, in the morning to help me out. I get a call at 8:45 the day of installation stating that my install would take place in the afternoon and that no time range could be given to me. I call customer service and ask what's going on, they say that there's no note on my account for early installation and there's nothing they can do to help me. I call my sales agent, and he offers no help either. I guess they just want to take your money and not actually give you any sort of decent customer service. I would not recommend them to anyone. Use Luna or literally ANYWHERE else if you want any sort of accommodation or consideration for your time as human being. Don't know how they've been in business for this long.