Craig Neminske

Review of Sheraton Phoenix Downtown

Great service. Very nice rooms. Valet and parking ...

Great service. Very nice rooms. Valet and parking are outsourced, so the hotel has very little control over that. The morning I arrived there were no barricades up marking self parking from valet, and I mistakenly parked in valet. Later, when I came back down to my car, there was a car parked directly behind me and one other guest. I went back to the front desk and they took me to the valet desk. The attendant insisted that I had purposely parked my car there knowing that it was valet only. I explained that there were no cones when I parked and he told me (very apathetically) he would send someone down "soon". As I stated before, the staff was very friendly and helpful, too bad the parking attendants are not.