My wife was quoted a price of 1 hour to diagnose w...

My wife was quoted a price of 1 hour to diagnose which would be used as the first hour of a repair if we went that route. It was a speed sensor which was replaced for 400 charging 2.5 hours of labor. I have personally changed speed sensors by myself on 2 GMC/Buick vehicles and it is 30 minutes max. I believe we were severely overcharged and called on 3 occassions to finally speak with the tech and service manager. The explanation was removing animal parts to get to the speed sensor and harnesses which was still there when we picked up the vehicle. The service manager and technician believed the price was fair even though timelines to not add up. I am completely unsatisfied and the team did nothing to remedy the issue. Of I wanted to pay someone 130 dollars to clean my car, they usually detail it rather than removing some waste.

Also, review any company or make a call, a 38 dollar OEM part should not end up with more than a 400 dollar bill. I spoke with multiple other companies to include my BMW dealer who said we wet RIPPED OFF. I didn't see a cleaning few upcharge or a waiting for the part upcharge...but someone it took 2.5 hours to change a wheel sensor. I have spent plenty of times overseas making a lot less and I guarantee that I did a lot more than this over this time period. We could literally change all the tires in a number while being shot at...but this dealership obviously feels that if they do a job, they can bill whatever they want. Well, off to the credit card company and the BBB.....

Brian