Dr. Collins and Ms. Reolfi:

Dr. Collins and Ms. Reolfi:

Regarding the situation with Kimberlee, your response is still short of amicable. On your own admission, you are a small university and should be able to adapt when things go wrong. Things went wrong for Kimberlee. Your system told her one cost which was acceptable and then a very different cost after the drop deadline. If you truly adhere to putting your students' success first, consider the message that this sends. Your bad information lead to a bad decision. This was apparent just a few hours after the drop deadline and you could have allowed her to withdraw. Instead, you indicated to her that she'd pay even more to withdraw even though it was clear at that moment that your system lead to her error! In the end, your board decided that forcing a student to pay for something that she never would have agreed to is overall better for her?! Now, we are at an impasse. You are trying to solve this by finding more aid for her. You should be making an adjustment. You should have allowed her to drop the moment the cost switched on her. This is a problem and you know that Kimberlee is left to feel the full brunt of a number of poorly designed protocols. Those protocols are dramatically short of putting your students' success first. She's a single mom that has very little income and your best recommendation now is to take out student loans. This is the exact reason that the student debt crisis exists. It is callous, deceitful, and predatory for you to continue to operate in this manner. I urge you to reconsider the resolution. If you "can't find additional aid," find a way to do the right thing.