letisa king

Review of Woodcliff Hotel and Spa

I was excited to visit the hotel for my stay for t...

I was excited to visit the hotel for my stay for the weekend I heard so many great things about the facility and I was glad for the first time that I was going to experience it for myself the driver arrived at the airport when I arrived on Friday July 7th he was a very pleasant young man when I checked into my room it was not in good condition I expressed my concerns to the staff they move me to another room on the executive floor the room was much better it smelt cleaner and I assumed it was a good choice when I opened the curtains there were bugs crawling near the window I ignored it because I figured it was because the window was open and the bugs came in from the outside through the screen however later that evening there was a bigger bug on my floor in my shirt that accidentally fell off my bed I did not complain of that because at that point I'm just tired I want to rest I made several phone calls to the guest services to inquire about transportation to the local mall no answer I then made several phone calls Saturday evening to the local restaurant to place an order for food no answer I repeatedly contacted guest services again to inquire about local transportation services to a restaurant so that I may purchase something to eat still no answer I even call from my local cellular device no answer this is the first time that I visited the hotel and this will truly be the last the staff is very friendly a bunch of college students it appears but they are most friendly I think I was very patient and kind in spite of I've could have been very hostile like most people would have been and demanded and requested a refund but I did not even after I expressed to the front desk that I have been calling and got no answer the only response I received was I am sorry and did I mention several hours later I contacted the front desk 7 times afterwards and still no answer wow I do hope they learn from the experience that customer service is very important at all time the rooms are definitely over priced and they need an upgrade in appearance in my opinion to be considered an upscale hotel and resort