Veronica Hendricks

Review of The Crowne Plaza Atlanta Midto...

I was very disappointed with my stay at Crowne Pla...

I was very disappointed with my stay at Crowne Plaza Midtown. Because of the name I expected to be accommodated & get everything o paid for. I booked this hotel because it was downtown and in the vicinity of everything i wanted to see but also because it advertised a balcony in all the rooms. This was not the case. I understand they were sealed for safety reasons but of that is the case don t advertise them. Valet was ridiculous. On the first day i waited 45 min to pull into the hotel in the valet line. The following day i text the phone number so they would have my car ready & i got downtown there & ended up waiting in the lobby for 30 min. When i checked with the attendant he hadn t even checked the computer to see my notification. He sent me a response from the computer right there in my face that said my car would be ready in 10 min and I still ended up waiting another 30 min. This Valet was not worth $40 at all. Being nice i did not insist on getting my money back but I definitely should have after I got my final bill. I got my final bill and the valet charge and other hidden fees we re on there, for services i didn t even take part in, making my bill $100 more than what I recently expected. There was also a $150 hold placed on my card after check in which was not explained to me and when i asked the next day I was told it was for incidentals and would be refunded. It has not been refunded.