The thing that really got me was there was another...

The thing that really got me was there was another lady waiting for takeaway and when her coffee came out it wasn t strong enough, so she sent it back. As I was standing next to the coffee machine I watched and heard the staff member make comment to the barista, mocking the customer in an unprofessional way, that the coffee needed to be remade. The barista then complained to the person handling our food order who then stopped working to join in the banter. The floor manager walked past witnessing all of this but said nothing.

I guess this is what you get when your hiring policy is for high school girls.