Melanie Burrow

Review of Ronald McDonald House of Fort ...

Very frustrated with this Ronald McDonald House. M...

Very frustrated with this Ronald McDonald House. My son is a TBI Survivor and is currently at Texas Rehabilitation Hospital. When I first called I was told very rudely we can t accept you here. I asked why not that their website says pt 21 and under, and he s 20. She then proceeded to tell me that because we aren t in a peds hospital. I got our case manager at Kindred Southwest involved and he spoke with the COO. She did accept us and he told her that it would not be an every night needed situation. He was told for me just to call in at 8:30 AM on the nights needed. Wednesday morning I called at 8:30 then was called back being told they don t have our referral and that they r full anyways. I know this is incorrect because I had the confirmation in my hand. I got with our caseworker over at Kindred and he called them. This time he was told that it was thrown away because I hadn t called in and that we would have to do it all again. He was also told that I needed to call in every day by 8:30 regardless if we needed it or not. That still wasn t a guarantee that I d get a room on the night I needed. I understand this place helps a lot of families in need but they dropped the ball here. My son may not be at Cook s but he is still under the age criteria and we are still a family that is going through a very difficult time. Ronald McDonald really drooped the ball here and I will not be recommending y all to anyone.