I have been on phone since 7.14 am it's now 9.10 a...

I have been on phone since 7.14 am it's now 9.10 and still no answer water coming through my kitchen ceiling what a shoddy service what do we pay rent for I have mold in bathroom and bedroom and I'm told to bleach the mold area which I do I have asthma I am disgusted at your service and will be seeking legal advice