This stay at your hotel was the first disappointin...

This stay at your hotel was the first disappointing one for me. I have always felt the Shangri-la brand stood for quality and attention to detail. I was disappointed for several reasons. During check in I was asked to deposit fifty thousand RMB. This has never happened before and it made me feel as though I was distrusted. This is not the Shangri-la relationship with it's patrons. After discussing the situation with your employee the deposit was dropped to the amount to be due for the three rooms (about 28K). I accepted this as apparently it was the only option I was given even thousand I had reservations and have stayed with you for several years. When I attempted to bill my room number for dinner in the Asian restaurant I will told I could only use my credit card. The same requirement was also made when ordering room service during the final evening of my stay. Very upsetting because of the implicit distrust that I might not pay my bill! If convenience is an important aspect of the experience of staying at your hotel then you missed the mark. The first room I was given was clearly a smoking room as it had been permeated by previous patrons who obviously smoked heavily. I had to wait fifteen minutes for someone to come to the room to move me to another room. The second room also had a smoke ridden scent but it was not as severe as the first room and because I had dinner reservations with my associates I decided to accept it. The condition of your rooms is deteriorating. The carpeting is worn and has an unpleasant scent of smoke. The bathrooms are showing signs of wear and tear because they are not being maintained properly. When I arrived at the first room there were hair cuttings in the sink! As you are aware there are many five star hotel options now in the immediate area. I shall consider these when I am traveling to the fair in the future. I shall also be sharing my feelings with Mr. Patrick Zhou of Lifetime Brands who has been kind enough to allow us to stay with his party each and every time we are participating at the fair.
Thank you and good luck to you,
Mark Levie